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Monday, February 23, 2009

E-Government in Malaysia

Previously, the interaction between a business entity or citizen and a government agency has been taken place in the government office. Hence, a lot of complaints and annoyances have been raised up due to the inefficiency of services provided. Nevertheless, with the emerging information and communication technologies in this new era, E-Government makes it possible to locate service centers closer to the clients and resolves part of that problems.


E-Government is defined as the use by government agencies of information technologies that have the ability to transform relations with businesses, citizens, and other arms of government. Analogous to e-commerce, there are four primary delivery models and activities of e-government that aims to make the interaction between government and citizens (G2C), government and business enterprises (G2B), inter-agency relationships (G2G), and government with its employees (G2E) more friendly, convenient, transparent, and inexpensive.

E-government is adopted since the initiation of Multimedia Super Corridor (MSC) by the Malaysian Government in 1996. This initiative was launched with two objectives: (i) improve government internal operations i.e. the speed and quality of policy produced, coordinated, enforced and implemented. (ii) enhance the convenience and accessibility of the interactions between government and citizens, and between government and businesses. Basically, there are seven main projects under e-government flagship which were identified to be the core of e-government applications. They include:


1. Electronic Procurement
This project is integrated with ePerolehan in order to streamlines government procurement activities and improves the quality of service it provides. All suppliers are able to obtain tender documents and submit bids through the Internet. The suppliers are equipped with smartcards that enable them to transact with the ePerolehan system.

2. Project Monitoring System (PMS)
It is implemented together with various government agencies and statutory bodies i.e. from project application to approval to implementation, mid-term review and completion. It also provides a platform for exchanging ideas and demonstrating best practices in project implementation.


3. Electronic Services Delivery (eServices)

This pilot project allows Malaysian to engage in transactions with government and utilities payments such as telephone and electricity bill, police summons, Road and Transport Department (RTD) services. The eServices can be accessed through three websites, namely www.eservices.com.my, www.rilek.com.my and www.myeg.com.my



4. Human Resource Management Information System (HRMIS)

It provides a single interface for government employees to perform human resource management functions efficiently and effectively in an integrated environment. It helps to standardize human resource processes for federal, state, statutory body and local authority services. HRMIS also provide transactional function such as leave application, loan processing, competency management, recruitment and selection of employees.


5. Generic Office Environment (GOE)

GOE aims to introduce a fully integrated, distributed and scalable office environment that leverages use of multimedia information technology. This will enable efficient communication and allow collaboration among all workers. It leads to right information reaching the right people in a timely manner.


6. Electronic Labour Exchange (ELX)

This project helps to improve mobilization of human resource and optimize workforce utilization via systematic matching of job seekers to job vacancies. So, Ministry of Human Resource is to be a one-stop centre that contains labor market information accessible to the public.



7. E-Syariah

The main objective of implementing E-Syariah is to improve the quality of service in Syariah courts. Via the system, the Syariah judges are able to have access to past cases and all the relevant information needed for a particular case quicker than before.


Citizen Adoption Strategies

Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24/7 and year-round fashion. The success of E-government depends upon the capability and self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal and confidential data within an open and accountable government. The ease of use, compatibility, and trustworthiness are significant predictors of citizens’ intention to use e-Services and that perceived reactive advantage, perceived image, perceived compatibility, perceived usefulness, and relative advantage are significant elements of e-Government adoption.


~ References ~



posted by mei_huei at 5:27 PM

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